CONNECTION POWER | Solutions

"ConnectionPower™ is doing for the church what we have told the church they need to do for the last twenty years, but we never gave them the means to do it."

Dr. Charles Arn - President Church Growth, Inc
President, American Society for Church Growth

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Church Health Assessment
Your Connection Process

Purpose
The purpose of this assessment is to help you analyze and determine where your church ranks in performance on the key ministry process of Connection. Its scope is limited to a church's ability to connect guests from their first visit to a church until they have identified that church as their new church home. This is called your church's Connection Rating. The questions below have been assigned weighted values as they have varying impacts on a church's ability to connect guests. This bias comes from almost 20 years of ongoing work with thousands of churches in the area of assimilation and staying abreast of cutting edge research.

Structure
There are 5 areas to this Connection Assessment. You will receive a separate rating on each of the 5 areas.

A. First Impressions
B. The Worship Center Experience
C. The Post Worship Experience
D. The Post Campus Experience
E. Administrative Issues

Instructions
Check one of the boxes to the left of every question. Use Unknown selections as sparingly as possible as you are only allowed 10% of Unknown responses in each of the 5 areas.

A. First Impressions

Questions in this section address the guest's experience BEFORE they enter the doors of your worship center. They serve to emphasize just how much is going on in a guest's experience within the first few minutes of a visit. It is interesting to note that research indicates that most guests decide whether or not to come back again in the first 5-10 minutes of the visiting experience.

LEGEND

= A feature bundled into ConnectionPower solutions

			1.	Do you enjoy unobstructed traffic on the public streets leading to your campus with no backups on surface streets before, after or between services?
Yes	No	Unknown

			2.	Due to offsite traffic jams, do you hire police to help direct offsite traffic before and after services?
Yes	No	Unknown

			3.	Do you have parking lot attendants before, after and between services?
Yes	No	Unknown

			4.	Do you have dedicated guest parking spaces?
Yes	No	Unknown		Do you have dedicated guest parking spaces?

			5.	Is your dedicated guest parking in sight of your front-door/lobby hosts so they can see which individuals are guests before they get to the lobby?
Yes	No	Unknown

			6.	If you have dedicated guest parking spaces, do you have 1 guest parking space for every 30 attendees in your adult worship space?
Yes	No	Unknown

			7.	Is there good signage that directs your guests to their dedicated parking spaces? INFO [Even churches that use rented space of public schools can set up sandwich board signs that direct guests to designated parking]
Yes	No	Unknown

			8.	Do you have parking lot greeter/hosts?
Yes	No	Unknown		Do you have parking lot greeter/hosts?

			9.	Do you have exterior signage that communicates to outsiders the uses for buildings and/or entrances? INFO [Even churches that use rented space of public schools can set up adequate signage.]
Yes	No	Unknown

			10.	Is there an assigned person to police and pick up trash in the parking lot and outside of the facility before weekend services?
Yes	No	Unknown

			11.	Are all entrance doors and windows cleaned (fingerprint and spot free) before weekend services?
Yes	No	Unknown

			12.	Do you have front door or lobby greeters/hosts?
Yes	No	Unknown		Do you have front door or lobby greeters/hosts?

			13.	Are all of the building entrances and exits through which a guest might pass covered with greeter/hosts?
Yes	No	Unknown

			14.	Do you provide a pre-service briefing for your front door or lobby greeters/hosts to update changes in room assignments and disseminate current church event information? INFO [This can be in the form of a weekly update sheet that can serve as a reference guide for your hosts.]
Yes	No	Unknown

			15.	Have your front door or lobby greeters/hosts been trained in how to communicate with guests, the ministry opportunities for their children during worship services?
Yes	No	Unknown

			16.	Does your church offer a secure viewing area, for mothers with breast feeding infants, of the worship service either live or via a live video feed?
Yes	No	Unknown

			17.	Does your church offer a family room for parents with toddlers with comfortable furniture and a live video feed of the service?
Yes	No	Unknown

			18.	Have your front door or lobby greeters/hosts been trained in how to communicate your church’s policy on child attendance in worship services?
Yes	No	Unknown

			19.	In your lobby do all the ministry presentations look professional and are all the tables skirted?
Yes	No	Unknown

			20.	Do you have a live video feed of the service into your lobby so late arriving guests can see what is going on before they enter the doors?
Yes	No	Unknown

			21.	Is someone assigned to deal with facility issues during weekend services?
Yes	No	Unknown

			22.	Is the church lobby in pristine and orderly condition before weekend services?
Yes	No	Unknown

			23.	Is there an assigned person to police and deal with incidences in all areas a guest might experience inside of the facility before weekend services?
Yes	No	Unknown

			24.	Do you have a coffee bar where you provide FREE, HIGH END coffee for your guests in the lobby? INFO [ConnectionPower research indicates that congregants are appreciative enough to make this a self-funded enterprise, with a donation jar. Starbucks beans can be purchased at Costco at a very affordable price.]
Yes	No	Unknown

			25.	Do you have a guest center staffed by trained people focused on making relational connections?
Yes	No	Unknown

			26.	Do you have an information center staffed by trained people focused on distributing information?
Yes	No	Unknown

			27.	Do you have BOTH a guest center and an information center? INFO [Each one conducts a ministry with a radically different mission and each one requires volunteers with different personalities.]
Yes	No	Unknown

			28.	Do you have good signage so that first time guests can navigate their way to restrooms and every ministry that is offered during weekend worship services?
Yes	No	Unknown

			29.	Have all of your connection ministry lobby volunteers been selected according to their personality type using a temperament assessment? INFO [For best 1st impressions, it is particularly important to qualify those with whom your guests are likely to have the greatest contact on initial visits.]
Yes	No	Unknown

			30.	Is your church nursery in pristine and orderly condition before weekend services? INFO [All broken and deteriorated cribs, toys and furnishings need to be replaced.]
Yes	No	Unknown

			31.	Does your church nursery have a publicly posted healthy child and sanitation policy? INFO [Sick children need to be segregated and toys and surfaces need to be sanitized after every service.]
Yes	No	Unknown

			32.	Does your church nursery have a written policy on the frequency and techniques of changing diapers? INFO [Post a sign, “we will not all sleep, but we will all be changed” 1 Cor. 15.51]
Yes	No	Unknown

			33.	Do your nursery and children’s ministries have a parent pager system? INFO [One budget conscious solution for churches is to display parent numbers on the fly on the corner of a PowerPoint slide in the worship center.]
Yes	No	Unknown

			34.	Do you have a rapid and secure check-in/check-out process for all children?
Yes	No	Unknown

			35.	Do you have barcode scanning with photo ID badges that children can wear in lanyards or Kiosk check-in capabilities?
Yes	No	Unknown

			36.	Is someone regularly evaluating wait times for congregants checking in their children?
Yes	No	Unknown

			37.	Are hosts available to personally walk guests to the children’s check-in area?
Yes	No	Unknown

			38.	Do you have worship center door greeters? INFO [This position requires far less gregarious personality types as this usually requires smiling, opening doors and distributing the weekly church publication.]
Yes	No	Unknown

			39.	Do you have someone assigned to answer your church phones live before and during church services? INFO [If you are meeting in a rented facility like a school you can have church calls forwarded to a cell phone.]
Yes	No	Unknown

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